Sandi Lowther

Managing Director Fairways Cottages

Cavendish

Were you born in PEI or are you an Islander by choice?
Born

What kind of steps did you take to become your profession?
Started working in the industry while attending college. First as a server then at the Hilton International Prince Edward Hotel & Convention Centre followed by contract work in tourism product development and Marketing in eastern PEI and Cavendish area. Started my own business 18 years ago.

How long have you been living in PEI?
53 years.

Where do you live in PEI?
Cavendish Beach Prince Edward Island

Describe what an average day looks like for you?
Start in my office at 7:00 a.m. preparing the staff work tasks for the day. Oversee the work, be on hand as much as possible to personally meet and greet our guests with a waive, a hug or a smile. Support the staff whether it be assisting in accommodation preparation, laundry, onsite Arts & Games delivery, preparing for our onsite “learn how to prepare your fresh Island mussel and lobster dinner prep, take reservations, check-ins/check-outs, gardening, etc. Every evening take an early evening walk about on the property stopping when appropriate to say hello to both our repeat and new customers. Office staff leave at 8:00 p.m. Review the next few days arrivals and departures and then close the office at 9:00 p.m.

What is your favourite thing about life in PEI?
The beauty of the landscape – the colours. I love that we have such a diverse product offering appealing to so many vacationers and that all Islanders take such pride in their properties and their willingness to serve our visitors. I also love hearing about the emotional connection our guests have with our Island. There is a mystique, a gentleness, a sense of place on PEI. Visitors try so hard to capture this in words when they talk to us upon checkout describing their visit. It is quite special.
When not on the property you will find me on a golf course or at the beach.

What is something people wouldn't know if they're not from the island?
“Anne of Green Gables” is a fictional character. She didn’t actually live in Cavendish at Green Gables. Hahah!

What are you passionate about personally? What do you really enjoy? What can’t you stop talking about?
I was born to serve. I love to serve. I take great pride in serving. There really is no such word as “No” or “We can’t” in customer service.

If you had to choose one spot on the island to take someone who has never been here, where would it be?
No question – Orby’s Head in the Prince Edward Island National Park.

Any funny facts about yourself or factoids about the Island that you think people should know?
I was born into the tourism industry. Our family farm was located directly across the road from our only airport – the Charlottetown Airport. The airport hangers and airport reception were my and my sister’s play area. My mother managed Eastern Flying Services. We were three generations living on the large farm and my grandmother offered cottage accommodations to travelers. I recall when the regular business men would land, they knew us by name & we knew the flight schedules, we would greet them with a wave and a smile. They would ask us for a kiss on the cheek and would then give my sisters and I a nickel each so we could jaunt happily over to the machines for a handful of peanuts. They would giggle and we were delighted. Air travel was not regulated like it is now and on occasion the Eastern Flying Service pilots would take us on the short jaunts to NS or NB allowing us to sit in the co-pilot seats.

Learning passion for serving started at a young age. We were raised by golden rules such as “Do onto others as you would want them to do onto you.” “There will always be greater and lesser than yourself so be happy with who you are and treat everyone you meet with the same respect.” As preschoolers we were all hands on deck preparing meals for the farm help; this included peeling vegetables and setting the table ensuring a warm hot meal at lunch and dinner. We were taught it is not an option when it came to community service. It was your duty to volunteer to support those less fortunate. Every Christmas our grandmother prepared individual care packages for the children’s orphanage and would have us deliver to the children. When we were about 10 – 12 years old, my grandparents volunteered every Saturday night at a Senior’s Home teaching Ballroom dance. We were instructed to attend so that everyone would have a partner on the dance floor.

Our regular repeat guests tend to tease me as no matter what they ask I guess I respond; “No problem.”

I prefer to throw out a hug versus a handshake as I am rather demonstrative.